NAVOMI is the technology leader in Conversational AI and ChatBot optimization for Contact Center. We can provide Brands with a capability and a practice that is repeatable across their existing and new customers to help the same accelerate transformation to a resilient Conversational AI Contact Center.
NAVOMI’s experience shows that (our ability of) a combination of Technology, Best Practices and Expertise with deep domain knowledge with Customer Success, Messaging Platforms, Agent+Visitor side automation experience is essential to successfully take brands through a journey of Conversational Design to fully automated Contact Center that can demonstrate such outcomes as –
Agent Satisfaction and efficiency with 1:40 Concurrency, a seamless and on-demand 360 view of visitor that can result in doubling the contact center capacity with no additional labor expense
Over 50% Containment rate for Bots
Over 50% decrease in Agent attrition rates
Over 30% increase in CSAT
NAVOMI portfolio of Contact Center Solutions: