The FaceBook, Twitter, Alexa connectors allow agents service customers reaching out via social channels, there by resolving issues from where customer prefers
Facebook Connector: Messenger Bot with escalation to human agent:
NAVOMI Facebook Connector connects your brand products to your consumer, giving them the ability to search, shop and interact seamlessly with customer service agents, by taking self service to the next level. The connector features a wide-range of capabilities from automated purchasing, check order status, knowledge base and catalog search to seamlessly chatting with a customer service specialist through LivePerson’s LiveEngage or Salesforce.com’s Live Agent. This way Brands on Facebook can seamlessly convert users on Facebook to their customers by providing various services via Facebook Messenger.