In the current web2.0 world, the need for any application to be web-based is ever more present. Downloading and installing applications are messy and potentially lead to data loss. Unified Chat Agent Console provides a seamless integration between Liveperson Agent Console and Salesforce.com. The application will not only engage your visitors through live chat through a browser, but it provides the powerful reporting and search tools that Salesforce.com is known for. Unified Chat Agent Console streamlines communication with your customers, boosting efficiency for your agents and producing a satisfied customer experience all together.