NAVOMI helped a major Entertainment Network with a Liveperson implementation built on top of Salesforce.com framework, called Unified Chat Agent Console.
NAVOMI developed a web version of Liveperson Agent Console, including features like:
Sending chat transcripts
Shortcut Keys, mapped to canned responses
And more …
With the Unified Chat Agent Console our client was able to integrate chat transcripts with Salesforce.com, not only for in-depth reporting purposes, but also for advanced search filtering on multiple meta-data pertinent to the business.
Below is a high-level design diagram of the application:
Read more about the Unified Chat Agent Console and how to get a pilot version for your Salesforce instance here.