Centers Of Excellence
NAVOMI has set up various technology based Center of Excellence (CoEs) to provide technology leadership, share best practices, develop reusable components / accelerators, support / train the resources in focus areas etc. We have below CoEs in force;
Enterprise Integrations:
NAVOMI leverages the platforms of its technology partners- MuleSoft, Jitterbit, SnapLogic, Informatica Cloud, Dell Boomi, etc. for delivering Enterprise integration and connectivity services. Data Integration by NAVOMI enables centralization and collation of data to allow internal and external business coordination
Conversational Commerce / Chatbots:
NAVOMI brings to you the leading industry technology for incorporating revolutionary AI-powered Conversational Commerce solutions to your business contact centers for an ever more engaging and augmented end-user experience.
LivePerson’s Conversational Cloud platform enables customers to stop wasteful spending of time on hold or browsing through websites and empowers them to instead directly message their favorite brands, just as they do with friends and family.
Connectors/widgets developed by NAVOMI for LiveEngage, Salesforce.com and Twilio integration empower your agents to dynamically communicate with customers over popular CRM platforms/ticketing systems- Zendesk, Siebel, Microsoft Dynamics, NetSuite, Salesforce, etc. and through Omni-channel coverage such as Twitter, WhatsApp, Alexa, Facebook, Line, and more .
Twilio is a cloud communication platform as a service (CPaaS) company. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.
CRM - Salesforce & VEEVA:
Salesforce:
NAVOMI has been serving clients with Salesforce solutions and services for 8+ successful years. We have years of hands-on experience of Salesforce - customer relationship management service. It unites sales and service cloud management with a range of enterprise applications such as integrations and support.
Our technology specialists have mastery in AppExchange, marketing, sales cloud, and service cloud, with advanced force.com experience. Besides, our expertise extends to Salesforce APIs and integrations with NAVOMI’s Datan integration on-demand.
Veeva:
Veeva Systems is a cloud computing company dedicated to applications in the pharmaceutical and life sciences industries.
With NAVOMI it is easier and quicker to reflect on what matters- data and insights, and cross-database analytics- for gauging the insights to acknowledge the right business criteria for enhanced business value and customer success.
