Contact Center
NAVOMI brings to you the leading industry technology for incorporating revolutionary AI powered Conversational Commerce solutions to your business contact center for an ever more engaging and augmented end-user experience.
LivePerson’s Conversational Cloud platform enables customers to stop wasteful spending of time on hold or browsing through websites and empowers them to instead directly message their favorite brands, just as they do with friends and family.
Connectors/widgets developed by NAVOMI for LiveEngage, Salesforce.com and Twilio integration empower your agents to dynamically communicate with customers over popular CRM platforms/ticketing systems- Zendesk, Siebel, Microsoft Dynamics, NetSuite, Salesforce, etc. and through Omni-channel coverage such as Twitter, WhatsApp, Alexa, Facebook, Line, and more .
Bots that are specific to your business needs like KnowledgeBot, BioBot and more, provide personalized on-the-go access to your businesses to your respective consumers. So, you can assign your agents in areas that specifically call for human interactions and the rest can be handled by our chatbots in real-time.
Why NAVOMI’s Contact Center solutions?
- For automation of consumer interactions on the widely used messaging platforms - omni channels for ease of access and enhanced brand outreach.
- Our comprehensive and exceedingly responsive solution can be easily integrated with the workforce through our integrated connectivity solutions.
- Conversational AI-powered commerce and messaging solutions eliminate inconvenience on the consumer bottom line and thus, you can capitalize on the technology.
NAVOMI’s experience shows that (our ability of) a combination of Technology, Best Practices and Expertise with deep domain knowledge with Customer Success, Messaging Platforms, Agent+Visitor side automation experience is essential to successfully take brands through a journey of Conversational Design to fully automated Contact Center that can demonstrate such outcomes as:
- Agent Satisfaction and efficiency with 1:40 Concurrency, a seamless and on-demand 360 view of visitor that can result in doubling the contact center capacity with no additional labor expense
- Over 50% Containment rate for Bots
- Over 50% decrease in Agent attrition rates
- Over 30% increase in CSAT
At NAVOMI, we offer customizable AI-powered chatbot solutions that will work in sync with your human specialists to generate leads, steer sales, and improve returns.
