This is an Agent side widget in the Agent Console. The CRM widget will automatically present the current customer details along with past conversations/issues. Provides unified UI convenience and zero user error w/capturing conversation history and ongoing resolution details.
NAVOMI developed a CRM Connectors that is embedded into Agent Consoles. The CRM widget provide a seamless integration within LiveEngage to popular CRMs, and ticketing systems such as:
A turn key add in that provides customer 360 with following features:
Additional customizations can be made based on specific use cases and needs*