Are you passionate about delivering success to customers? Are you a self-starter and
self-driven? If so, then we are looking for you! NAVOMI is currently seeking a
customer focused and experienced professional to join our team as a Customer
Success Manager (CSM) for strategic accounts.
The CSM is a key and pivotal role within our Strategic Accounts. The CSM both owns
and manages the customer account program designed to exceed customer’s key
performance goals associated with the ROI and product usage. The coordination of
activities, timely reporting and the management of all risk and escalation will be a
significant element of this role.
As the trusted advisor on all program related activity, the CSM ensures all client
interaction is managed to ensure client satisfaction, customer health and, therefore,
customer retention is maintained.
The key areas of responsibility for this role are as follows:
This Role Requires the Following While Contributing and Helping Others:
NAVOMI, Inc. is an Equal Opportunity Employer. We are committed to attracting, retaining,
developing and promoting the most qualified employees without regard to race, gender, color,
religion, sexual orientation, national origin, age, physical or mental disability, citizenship status,
veteran status or any other characteristics prohibited by state, local or federal law.
Job Type: Full-time