NAVOMI’s File Sharing Widget for LiveEngage allows the transfer of files through the chat/engagement window between the website visitor and the respective agent. This in turn fosters constructive and collaborative communication.
Your agents can effectively converse with visitors without the need to use any complex infrastructure, which often results in confusion and withdrawal by the customers. The visitor can simply drag and drop their files which can be accessed by the agent via the Agent UI. It is a perfect blend of efficacy with simplicity.
Our team specifically designed the File Sharing Widget to facilitate better comprehension and visualization of the visitor’s needs which ultimately translates to better first contact resolution and elevated customer satisfaction.