Artificial Intelligence has become a cliché in the modern business world. The progress and profitability in an organization has accelerated with the human capacities melding with the wonders of AI. The fact that most businesses in the past decade have seen a significant growth in revenue and overall CSAT scores is both undeniable, and causally related to the implementation of AI systems.

The Impact of AI on Business

AI can be used as a supporting tool or a tool to tackle repetitive tasks to save time as well as money. Let us ponder upon the various ways in which AI impacts the businesses:

• An important fragment of Artificial Intelligence is ‘Machine Learning’ which stands for the algorithms that bear the capability to analyze a huge amount of data, identify patterns and predict outcome. This is called the automation process through which the machine can recruit or read data, track down the applicants and perhaps determine the best candidate during the hiring process. A recent survey suggests that 52% of the talent acquisition teams believe that the toughest part of their hiring process is finding the right candidate from a stream of applicants.
• With the help of chatbots in production and sales departments, the Predictive Marketing has become easier. Integrated with the company’s CRM, AI can turn it into an auto-updating and a self-correcting system. AI can also create hyper-personalized chat messages or emails for the respective clients. Not only this, but it can also analyze the customers’ behavior and historical data.
• The hectic and patience demanding job of the call center representatives can be made a lot easier and simplified with AI tools. AI can analyze the customer call data and classify the conversations based on outcomes. 92% of the customers find the live chat feature as more promising than long hold times. At the same time, about 80% of the total customer support conversations can be handled by chatbots.
• AI comes adept with the ability to secure customer data from any cyber breaches. NAVOMI’S BioAuth, for instance, comes powered with voice-biometrics which can enroll, map and verify the user’s voice. 
• AI bears the potential of not only saving time, but also the operational cost. The process of production can be made more effective with the AI and the preventive maintenance upgrades saves on the downtime as well as expenses.

Keeping aside the fallen global economic growth from 3.1% to 2.6% due to the COVID-19 impact, the overall profitability in various industrial sectors have seen a significant growth. Here’s a detailed anatomy of an organization to understand the cost structure and loopholes.

NAVOMI’S AI Tools

NAVOMI has built a wide range of intelligible and powerful bots to simplify your business and help you reach your zenith. These customizable e-commerce tools would boost your organization’s output as well as performance.

• NAVOMI’S KnowledgeBot enables the configuration of the FAQs of procedures and methodology, thereby reducing the time and requirement of the human agents.
• NAVOMI’S BioAuth is one of the most unique AI solutions, powered by voice biometrics which enrolls, maps, and verifies the user’s voice. BioAuth’s seamless integration with various chat platforms have enabled contact center optimization.
• NAVOMI’S bot handles advanced queries from customers, thereby improving the FCRs.
• With NAVOMI’S AI conversational tools, the call centers are automated for an omni channel customer engagement and enhance tuning and training methodologies.

Investing in AI is a wise step as it brings huge benefits and a high ROI, hence ensuring success to your organization.