Provides Agent side widget to exchange files/documents/images with the customer being engaged. This helps field support, cosmetics industries. The widget provides a secure way to exchange such assets.
NAVOMI File Sharing Widget for LiveEngage enables Chat visitors to share files with Live Agents to help promote a collaborative conversation that can ultimately lead higher FCR and high CSAT. Perfectly suited for use cases where agents can use visual to better understand and cater to visitor needs on demand. This not only helps with effectiveness of communications but also keeps it simple. Contact NAVOMI firstname.lastname@example.org for a pricing/quote for a deployment.
Drag & Drop files in the engagement/chat window
Static one-time configurable text (2-3 lines) in engagement window
Simple Agent UI that shows files uploaded to the current chat session in the last [x] minutes. Automatic purge of files prior to last [x] minutes in the cloud