NAVOMI helped a prominent Travel & Entertainment business with a Liveperson implementation built on top of Salesforce.com framework, called Unified Chat Agent Console.
NAVOMI developed a web version of Liveperson Agent Console, including features like:
With the Unified Chat Agent Console, our client was able to integrate chat transcripts with Salesforce.com, not only for in-depth reporting purposes, but also for advanced search, filtering on multiple meta-datas pertinent to the business.
Below is a high-level design diagram of the application.
Read more about the Unified Chat Agent Console and how to get a free-version for your Salesforce instance here