• contactus@navomi.com
  • 678.517.4824

Unified Chat Agent Console

NAVOMI helped a prominent Travel & Entertainment business with a Liveperson implementation built on top of Salesforce.com framework, called Unified Chat Agent Console.

NAVOMI developed a web version of Liveperson Agent Console, including features like:

  • Transferring chats
  • Sending chat transcripts
  • Shortcut Keys, mapped to canned responses
  • Alert notifications
  • And more …

With the Unified Chat Agent Console, our client was able to integrate chat transcripts with Salesforce.com, not only for in-depth reporting purposes, but also for advanced search, filtering on multiple meta-datas pertinent to the business.

Below is a high-level design diagram of the application.
Screen Shot 2015-04-13 at 2.51.21 PM

Read more about the Unified Chat Agent Console and how to get a free-version for your Salesforce instance here

  • Invodo's Rich Media Widget
    A Liveperson Rich Media Widget, leveraging Engagement SDK
    Unified Chat Agent Console
    A Liveperson Agent Console within the Salesforce.com framework
    North American Telco
    Integration of IEX Workforce system with Liveperson platform
    North American Life Sciences
    Veeva integration with Sample Guardian for a prominent Life Sciences organization
  • CRM Widget
    File Upload Widget
    Workforce Management