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Workforce Management

Contact Center managers can make decisions with real time integration of data between LiveEngage and NICE IEX WFM System. Helps with load balancing agent workload/re-assignments, reporting, dashboards

  • Invodo's Rich Media Widget
    A Liveperson Rich Media Widget, leveraging Engagement SDK
    Unified Chat Agent Console
    A Liveperson Agent Console within the Salesforce.com framework
    North American Telco
    Integration of IEX Workforce system with Liveperson platform
    North American Life Sciences
    Veeva integration with Sample Guardian for a prominent Life Sciences organization
  • CRM Widget
    File Upload Widget
    Workforce Management