Siebel is a complete customer relationship management solution. Our adept team at NAVOMI has designed the Siebel CRM Widget for integration between LiveEngage and Siebel CRM.
With the embedment of NAVOMI’s Siebel CRM Widget into the Agents Console, your customer service agents can handle previous data, create new records, and attach & access chat history transcripts; thus presenting 360° customer visibility. Besides, the capability of making smarter decisions to drive leads and customer satisfaction is significantly enhanced. And you can build stronger and interactive relations with your customers on the go through a unified solution.
The automation between LiveEngage and Siebel CRM offers lessened handling and engagement time and increases the agent’s capability to handle multiple chats/engagements at once.