Voice Deflection
NAVOMI built voice deflection product for cutting edge messaging platforms. The deflection allows servicing customers via Chat/Messaging when voice is not viable.
- Voice Deflection Solution will allow people to communicate with companies through messaging/chat services by accelerating through IVR systems.
- The consumer initiates the voice call to the IVR system and then it can be deflected to messaging/chat services such as SMS or other messaging platform like Apple Business Chat, Facebook, Google Rich Messaging, Whatsapp.
- The solution provides companies an ability to deflect their voice consumer to the mobile messaging service and create less. overhead on voice call volume for companies as well give consumer relief to avoid the long queue to speak to representatives.
- Some use cases for such solutions would Account Inquiries, Password Reset, Dispute Bills, Checking Current Balance, or even paying bills.
- By deflecting voice to messaging services companies can put the chatbot at the forefront of this to assist consumers without having consumers wait on human agents.
