The performance of an organization in the current competition-driven world depends largely upon proper attendance, time tracking, schedule laying, administration of absence or leave in addition to analyzing the total productivity. This management can be a nightmare without the integration of specific tools.

What is Workforce Management Software?

Workforce management software is an integrated set of tools that an organization implements to enhance its employees’ efficiency to increase overall productivity.

The Process of Workforce Management

Managing the workforce efficaciously is vital in every organization. Following are the major aspects of comprehensive workforce management:

• Staff scheduling- In this, the companies automate the staffing depending upon the required business variables like absence, presence, vacations, etc. In comparison to the traditional manual methods of staff scheduling, the automated method saves time as well as money spent on the resources.
• Forecasting- This method determines the exact number of employees required for a certain project during a particular time of the year such as vacation, public holidays, etc.
• Budgeting- This determines the number of staff a company can afford to employ. The WFM tool helps in optimizing the deployment of staff, thereby balancing the workload.
• Attendance- The WFM tool assists in processing and revealing the pattern of attendance or leaves taken by the employees. The companies can compare and manage the voids in coverage, improvise the accuracy of the payrolls, and deal with the regular absentees.
• The audit-ready custom reports made with the automated tools simplifies and quickens the pace of the payroll process. Shift payment and synching of timesheets with the payrolls are some instant payment options that are the added benefits of the workforce management system.
• An employee’s productivity plays an important part in the team performance in an organization. The WFM lends a clearer picture of employees’ engagement levels. This helps the organization in understanding the driving factor behind an employee towards productivity.
•  Leave balance tracking has become easier with WFM tools. It helps in determining and handling the time-off requests and their approvals.

Why do Companies Need Workforce Management?

With continually adding work pressure and the race to be the best, software tools have become the time savers and harbingers of growth and success for businesses today. Companies need WFM software because:

With NAVOMI’s Workforce management tools, the contact center managers can now make efficient decisions with real-time integration of data between LiveEngage and NNICE, IEX, and WFM system. The tool methodically helps in load management, reporting, and dashboards.

A cloud-based workforce management solution always operates as SaaS. It is known to be beneficial for both big and small companies. The company’s data is merged into a single platform allowing employees to access the self-service procedure.

The primary function of a workforce management tool is to assure the availability of the right number of workersà for a certain projectà at the right momentà performing the right tasks.

Employees are the biggest asset for an organization. The flexibility in work schedules and the workplace has been a complex issue until the integration of the workforce management tools was implemented. Research shows that with WFM nearly 70% of the workforce works from home at least once a week.

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”

~ Anne M. Mulcahy – former CEO of Xerox