File Sharing Widget
Provides Agent side widget to exchange files/documents/images with the customer being engaged. This helps field support, cosmetics industries. The widget provides a secure way to exchange such assets.
NAVOMI File Sharing Widget for LiveEngage enables Chat visitors to share files with Live Agents to help promote a collaborative conversation that can ultimately lead higher FCR and high CSAT. Perfectly suited for use cases where agents can use visual to better understand and cater to visitor needs on demand. This not only helps with effectiveness of communications but also keeps it simple. Contact NAVOMI sales@navomi.com for a pricing/quote for a deployment.
Features
- Drag & Drop files in the engagement/chat window
- Static one-time configurable text (2-3 lines) in engagement window
- Simple Agent UI that shows files uploaded to the current chat session in the last [x] minutes. Automatic purge of files prior to last [x] minutes in the cloud
- Multi-tenant architectures deployed globally
- File Storage can be Brands secure location
The Connector will allow Agent Data, Queue Data, Agent System data to be pushed over to NICE IEX WFM System in real time.
NAVOMI team deployed the solution to Major North American Telco and Cable operator, and Major Australian Telco. Built as a accelerator that can be easily configured for Brant specific metric definitions and deployed under a month.