Customer Success Organization
NAVOMI CSO has been the goto team for over 150 organizations world wide. Built on the pillars of Strategic Consulting, Account Management, Customer Value and Expansion.
MANAV is NAVOMI’s platform agnostic services that helps enable best of the breed AI for organizations. Pick your preferred Bot, NLP, AI/ML platforms, our service will glue the best of the best for a superior AI outcome. Don’t have preferred platforms ? don’t worry we will put a solution together for you.
Platform agnostic AI enablement
Use Case:
NAVOMI’s KnowledgeBot helps maximize customers self help thus increasing the customer satisfaction and decreasing cost of support by effectively deploying state-of-the-art enterprise grade AI and NLP based platform based Chatbot and efficient training/tuning methodologies. The bot supplements a suite of Conversational AI services that NAVOMI currently provides to optimize contact centers.
Features include
Omni Channel Customer Engagement:
- Social end points like Twitter, Facebook, Telegram, Slack
- Alexa
- SMS
- Chat/Messaging
- Escalations to Chat/Messaging platforms to human agents
- Multi-lingual support
Customizations/Services Add-ons:
- Enhanced tuning/training/active-training service
- Integrations to CRM/Ticketing/ERP systems
- Customer Success
ChatBot Use cases
While ChatBots in general can perform many tasks, the Knowledge Bots can play a key role in being first responders in numerous support, service, e-commerce, FAQ scenarios where they can resolve a majority of customer issues and concerns without the need for human intervention. KnowledgeBot can be easily integrated into brand’s web sites, web based applications.