Workforce Management
Contact Center managers can make decisions with real time integration of data between LiveEngage and NICE IEX WFM System. Helps with load balancing agent workload/re-assignments, reporting, dashboards
The Connector will allow Agent Data, Queue Data, Agent System data to be pushed over to NICE IEX WFM System in real time.
NAVOMI team deployed the solution to Major North American Telco and Cable operator, and Major Australian Telco. Built as a accelerator that can be easily configured for Brant specific metric definitions and deployed under a month.