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  • Home
  • Industries
    • Life Science
    • Healthcare
      • FHIR (Fast Healthcare Interoperability Resources)
    • Telco
    • Manufacturing
      • Food and Beverage
      • Medicals
      • Metals
      • Plastics
    • Distribution
      • Auto Parts
      • Consumer Goods
      • Food and Beverage
      • Medical and Dental Supplies
    • Services
      • Commercial Sales and Services
      • Engineering
      • Industrial
    • Oil & Natural Gas
  • Solutions
    • Contact Center
    • Agent Productivity
      • CRM Connect
      • Workforce Management
      • File Sharing Widget
    • Connectors
      • Apple Business Chat
      • ADA Bot Connector
      • IBM Watson Connector
      • Social Connectors
    • Customer Success
      • Customer Success Organization
    • Omni Channel Automation
      • Voice Deflection
      • Bot CoE
      • Multi-lingual Biometric Bot
    • Grants Management
  • Services
    • B2B Integrations
      • Enterprise Integration
      • DataN
    • Applications Consulting
      • Veeva
      • Salesforce
      • LivePerson
      • MuleSoft
      • Twilio
      • Bots
    • Managed Services
      • Cloud Services
      • App Support and Maintenance
  • Customers
  • COVID Response
    • Blogs
    • Articles
    • Videos
    • Brochures
  • Partners
  • Career
  • Request a Consultation

Recent Works / Unified Chat Agent Console

Unified Chat Agent Console

NAVOMI helped a major Entertainment Network with a Liveperson implementation built on top of Salesforce.com framework, called Unified Chat Agent Console.

NAVOMI developed a web version of Liveperson Agent Console, including features like:

  • Transferring chats
  • Sending chat transcripts
  • Shortcut Keys, mapped to canned responses
  • Alert notifications
  • And more …

With the Unified Chat Agent Console our client was able to integrate chat transcripts with Salesforce.com, not only for in-depth reporting purposes, but also for advanced search filtering on multiple meta-data pertinent to the business.

Below is a high-level design diagram of the application:

For more information on the Rich Media Widget, please contact us.

Contact Info

Address: 1080 Holcomb Bridge Rd., BLDG 100, STE 197, Roswell, GA 30076


Email: contactus@navomi.com


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