NAVOMI’s File Sharing Widget for LiveEngage lets the transfer of files through the chat/engagement window between the website visitor and the respective agent. This, thus fosters constructive and collaborative communication.
Your agents can effectively converse with the visitors without the need to use any complex infrastructure which more often than not results in confusion and withdrawal by the customers. The visitor can simply drag and drop their files which can be accessed by the agent via the Agent UI. It is a perfect blend of efficacy with simplicity.
Our team specifically designed the File Sharing Widget to facilitate better comprehension and visualization of the visitor’s needs which ultimately translates to better first contact resolution and elevated customer satisfaction.