NAVOMI’s team of professionals developed the brilliant Zendesk CRM Widget for integration and communication between LiveEngage and the Zendesk CRM.
Zendesk is a customer relationship management (CRM) company that builds software developed for the enhancement of customer relationships.
Our Zendesk CRM Widget showcases recent customers’ records automatically, along with, if any, previous conversations/issues. It offers enriched customer service management and sales performance with the integration of marketing automation which ultimately translates to improved productivity of the customer service agents.
Your agent can search records, view chat transcripts of past conversations, create or update user tickets, and/or linking a chat transcript to an existing data. Thus, it offers a comprehensive and convenient user-interface to the agent.