Workforce Management
NAVOMI’s Workforce Management (WFM) Widget for LiveEngage platform is designed to improve your business success by engaging your agents, reducing labor costs, increasing efficiency, and mitigating compliance risk. Business managers get recognized across the organization for efficient staff scheduling and staff management.
NAVOMI developed LiveEngage platform WFM connectors/widgets that facilitate rapid integration with NICE, Aspect, Genesys, Engage, Sharpen, etc.
What do we offer? NAVOMI leverages virtually any WFM system's capabilities to deliver business performance enhancement and operational efficiency enhancements. Our on-premises to-cloud integrations, ETLs, real-time adherence and migration of large data volumes allow seamless integrations and connectivity across cross-device platforms.
NAVOMI is streamlining workflow processes and minimizing the workforce downtime.
NAVOMI's workforce management integration widgets allow easy identification of dynamics & predicting call/chat volumes, substantial cost cutting, and monitoring schedule compliance by agents in real-time by LiveEngage WFM connector/widget.
Our WFM integration solution platform enables clients to visualize efficacious changes in business processes through mission-critical applications.